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Frequently Asked Questions

A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed. Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs. Sometimes, MSPs act as facilitators who manage and procure staffing services on behalf of the client. In such context, they use an online application called vendor management system (VMS) for transparency and efficiency. The managed services model has been useful in the private sector, notably among Fortune 500 companies, and has an interesting future in government.

If you are having a problem with your system or server, you can check the customer knowledge base to find out if it’s a small issue that you can find the solution to. If you don’t find an answer to the problem, you can submit a support a ticket within Service Desk and a technician from Noctem Solutions will promptly address your problem.

We currently accept cash, money orders, personal checks, and debit/credit cards.

Noctem Solutions hours of operation:

  • Sunday: Closed
  • Monday: 9am – 5pm
  • Tuesday: 9am – 5pm
  • Wednesday: 9am – 5pm
  • Thursday: 9am – 5pm
  • Friday: 9am – 5pm
  • Saturday: Closed

*After hours services available by request, additional charges may apply. For more info, please give us a call.

Email us at:

If you don’t want to email, give us a call at (336) 378-5050.